Any vacancies within Norfolk SENDIASS will be advertised through Norfolk County Council.
Current vacancies
Helpline Advisor
To increase capacity with Norfolk SENDIASS we are looking to employ another part time Helpline Advisor.
This is an exciting time to join the team and part of wider changes within SENDIAS Service to ensure that more parent/carers, children and young people are informed and their voices heard.
• Are you passionate about working with parents/carers, enabling them to self-advocate on matters relating to SEN and Disability?
• Would you be able to explain complex SEND legislation to enable parents to be informed of their rights in relation to their child/young person’s SEND?
• Are you a skilful communicator, capable of drawing out positive ways forward, maintaining clear and professional boundaries and managing realistic expectations?
If so, we would like to hear from you.
The focus of the role is speaking directly with parents/carers and young people through our helpline. You will be a source of information and expertise on SEND legislation for children and young people with special educational needs and disabilities, on navigating SEND processes and on communicating and working effectively with parents, children and young people as equal partners.
In this role, you will work to empower and advise parent/carers to help secure positive outcomes for families.
The role involves home-based and office work necessary to maintain the significant amount of data inputting/record keeping and telephone/online work that is required for the role. You will also need to travel to venues not accessible on public transport routes as and when necessary.
If you are organised, resilient and empathic, with excellent written and verbal communication and interpersonal skills, then we would like to hear from you.
For an informal discussion please contact Niamh Keane, SENDIASS Manager on 01603 303369 or Niamh.keane@norfolk.gov.uk